The rules of "HaftiX" web shop
I. General conditions
1. The web shop is located under the www.epasmanteria.pl internet address which allows purchasing goods by the Internet only.
2. The www.epasmanteria.pl web shop is run by the following company:
"GRZELA" Grzegorz Zochowski
ul. Zachodnia 28/15
15-345 Bialystok
POLAND
NIP: PL542-143-32-59
3. The correspondency address of the company is:
Pasmanteria "HaftiX"
ul. Zambrowska 46
16-001 Kleosin
POLAND
phone: 728-47-57-71
e-mail: poczta[at]epasmanteria.pl
4. Made purchase in this shop is equal with acceptance of the web shop rules.
II. Procedure of placing and completing of an order
5. It is possible to place an order with using a function of adding a product to a cart and then by „Check out” button. Adding a product to a shopping cart does not reserve it in a store but checking an order out does it only.
6. The base condition to complete an order is a right filling personal details including a right and existing e-mail address and paying for an order.
7. An order can be placed in 24h for all a year. Orders placed during weekdays after 12:00 o'clock of Central European Time (UTC+1) on Saturdays, Sundays and at holidays – will be completed in a next weekday. The time from paying for and placing an order does not take more than one weekday usually. We reserve the right to check an order out maximally to 3 weekdays the only in unexpected case which makes impossible rapid completing an order.
8. In case of appearing circumstances not allowing to total checking an order out, the Craft shop reserves the rule to stop completing an order – about this case obligates itself to inform rapidly a Customer.
9. The Craft shop reserves the rule to stop checking an order out n case of appearing any doubts.
10. Prices of products being in the "HaftiX" webshop include VAT/DNI (brutto prices).
11. The Craft shop issues an invoice for goods purchaised.
12. The company provides only a mail-order sale and there is no possibility to individual and personal receipt of purchaised goods.
13. Settlements of transactions by a credit card and e-transfer are provided via Dotpay Settlement Center.
III Complains and doubtfull situations
We fully respect the principles of complaints in accordance with the Polish Consumer Rights Act of 30 May 2014.
14. A customer takes no responsibility for the Craft shop's mistakes. For goods paid in prices written by mistake there will be no additional fee. In case of a too serious mistake in price from which there would be any danger of the Craft shop businness activity we reserve the right to cancel an order and inform a customer in advance.
15. The Craft shop takes no responsibility for customer's mistakes including not right or incomplete written delivery address. Financial consequences of such situations incurs always a customer.
16. In case of an incomplete received parcel, we ask for taking a picture of a parcel and this what was inside of it and to send it to an e-mail address of the Craft shop or send MMS with infomation what is missing or which position is not right with an order. Packing process is registered and after recognizing our mistake indeed, we will fullfill an order and on our cost and for a return of goods miastaken sent to a cutomer we refund a cost of sending.
IV Returns
We fully respect the principles of withdrawal from the contract in accordance with the Polish Consumer Rights Act of 30 May 2014.
17. The Buyer may withdraw from the purchase (withdraw from the purchase agreement without giving a reason) of goods purchased at Pasmanteria within 14 days of receiving the shipment. The value of the goods will be refunded within 2 weeks after the Pasmanteria receives it back. The cost of shipping to the Customer included in the original order is not refunded. The cost of shipping to Pasmanteria is borne by the Buyer.
Information about the desire to make a return may be provided in any form. It should contain any data (e.g. order number, email address registered in the store) that clearly identifies the Buyer.